Privacy Policy

Transformation Health Network, dba: Aloha Kona Urgent Care (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.thnhawaii.org / www.alohakonaurgentcare.org , and when you use our services.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

We may collect the following types of information:

• Name, address, phone number, email address
   
• Date of birth, insurance information, and other details you provide when scheduling appointments or contacting us
   

• Information related to your medical history, symptoms, treatment, or care
   
• Information collected through patient forms, electronic health records (EHR), or telehealth platforms
   

• IP address, browser type, device information, pages visited, and referring website
   
• Information collected through cookies or similar technologies (see below)
   

We may use your information to:

• Provide medical treatment and healthcare services
   
• Schedule appointments and manage billing or insurance claims
   
• Respond to your inquiries and communicate with you about your care
   
• Improve our website, services, and patient experience
   
• Comply with legal, regulatory, and licensing requirements
   

We do not sell or rent your personal or health information. We may share your information in the following situations:

• With healthcare providers and staff directly involved in your care
   
• With third-party service providers (e.g., billing companies, IT providers) under appropriate confidentiality agreements
   
• As required by law, including public health reporting, court orders, or law enforcement
   
• With your consent, such as to coordinate care with other providers
   

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Your PHI is protected under federal law. For a full explanation of your rights and our responsibilities under HIPAA, please refer to our Notice of Privacy Practices, which is available at our clinic or upon request.

We implement reasonable administrative, technical, and physical safeguards to protect your personal and health information. However, no system is entirely secure. We encourage you to contact us directly with any concerns about the security of your data.

You have the right to:

• Access or request a copy of your health records
   
• Request corrections to your records
   
• Request restrictions on how your information is used or shared
   
• File a complaint if you believe your rights have been violated
   

For more information, please contact our Privacy Officer using the information below.

Our website may use cookies to enhance user experience. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. Note that disabling cookies may affect how certain parts of the website function.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. We encourage you to read the privacy policies of any external sites you visit.

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or your privacy rights, please contact office@thnhawaii.org.